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E-Hailing Companies in Malaysia: Platform Guide

By Nora Hana | | Updated:

E-hailing companies in Malaysia operate ride-booking platforms that connect passengers with drivers through mobile apps. The Land Public Transport Agency (APAD) regulates these services under the Land Public Transport Act 2010. All licensed e-hailing operators must register with APAD and meet strict vehicle and driver requirements.

Malaysia’s e-hailing market grew quickly after Grab acquired Uber’s Southeast Asian operations in April 2018. Since then, several local and international platforms have entered the market. Riders now have more choices than ever for affordable, app-based transport across Peninsular Malaysia and East Malaysia. Job seekers interested in corporate roles at Grab can review the Grab interview guide for preparation tips.

How the E-Hailing Industry Works in Malaysia

The e-hailing business model relies on a three-part system connecting passengers, drivers, and the platform operator. Each platform sets its own fare structure, commission rates, and service standards.

Drivers must hold a valid Public Service Vehicle (PSV) license issued by the Road Transport Department (JPJ). Vehicles must pass a Puspakom inspection and carry e-hailing insurance. Platform companies handle fare calculation, payment processing, and dispute resolution. Passengers pay through the app using credit cards, debit cards, or e-wallets like Touch ‘n Go and GrabPay.

APAD requires all e-hailing companies to obtain an intermediation business license before operating. The regulator also sets minimum safety standards including GPS tracking, in-app emergency buttons, and driver background checks.

List of E-Hailing Companies in Malaysia

Below is a directory of active e-hailing platforms serving passengers in Malaysia, listed with their main features and coverage areas.

  1. Grab - The dominant platform in Southeast Asia with the widest coverage across Malaysia. Grab offers GrabCar, GrabBike, and GrabTaxi services. It also provides food delivery through GrabFood and parcel delivery via GrabExpress.
  2. MyCar - A Malaysian-owned ride-hailing app relaunched as a SuperApp. MyCar operates in the Klang Valley, Penang, Johor Bahru, and other major cities. It offers economy and premium ride options.
  3. AirAsia Ride - Launched by the AirAsia Group, this platform targets airport transfers and city rides. It operates mainly in the Klang Valley and connects with AirAsia’s loyalty programme.
  4. Maxim - A Russia-based platform that entered Malaysia in 2019. Maxim offers lower fares and serves both urban and semi-urban areas across multiple states.
  5. InDriver - An international app where passengers set their own fare and drivers choose whether to accept. InDriver operates in Kuala Lumpur, Selangor, and Johor.
  6. Buddy Driver - A local platform that focuses on hourly driver hire and corporate transport services. Buddy Driver is based in the Klang Valley.
  7. Kumpool - A carpooling-focused platform aimed at daily commuters travelling fixed routes. Kumpool helps reduce travel costs by matching riders heading in the same direction.
  8. EzCab - A Malaysian taxi-booking app that offers fixed fares with no surge pricing. EzCab works with licensed taxi drivers and provides advance booking services.
  9. MULA - A homegrown ride-booking app serving Kuala Lumpur and surrounding cities. MULA also offers courier services and personal concierge bookings.
  10. Riding Pink - A women-only ride-hailing service with female drivers for female passengers. Riding Pink focuses on safety and comfort for women travellers.
  11. ADA - A newer e-hailing entrant offering competitive rates in selected Malaysian cities.

Choosing the Right E-Hailing Platform

Several factors help riders pick the best platform for their daily travel needs. Here is a breakdown of what to compare across different apps.

  • Pricing - Compare base fares, per-kilometre rates, and surge pricing policies. Platforms like Maxim and InDriver often have lower fares than Grab during off-peak hours.
  • Coverage area - Grab has the widest reach. Smaller apps like MULA and EzCab may only serve the Klang Valley and a few other cities.
  • Safety features - Check for in-app SOS buttons, real-time GPS sharing, and driver verification. All APAD-licensed platforms must meet minimum safety standards.
  • Payment options - Most platforms accept credit cards and e-wallets. Some still allow cash payments.
  • Wait times - Platforms with more active drivers typically offer shorter pickup times. Grab leads in driver availability across most areas.
  • Special services - Riding Pink serves women-only riders. Kumpool specialises in carpooling. Buddy Driver offers hourly hire for errands and events.

E-Hailing Licensing Requirements in Malaysia

All e-hailing operators must meet specific government requirements before they can operate legally in the country. These rules protect both riders and drivers.

Platform companies need an intermediation business license from APAD. Drivers must obtain a PSV license from JPJ, which requires passing a medical check, attending a PUSPAKOM vehicle inspection, and completing an e-hailing training course. Drivers must also carry valid e-hailing insurance, separate from regular motor insurance.

Vehicles must be no older than the age limit set by APAD (currently 10 years for Peninsular Malaysia). The vehicle must pass annual PUSPAKOM inspections and display the e-hailing sticker issued by JPJ.

Uber and Gojek Status in Malaysia

Two major international platforms are no longer operating in the Malaysian market. Here is the current status of each.

Uber exited Malaysia in April 2018 after selling its Southeast Asian operations to Grab. Uber riders and drivers were migrated to the Grab platform. Uber no longer processes ride requests in Malaysia.

Gojek does not operate in Malaysia. The Indonesian super-app serves Indonesia, Singapore, and Vietnam but has not expanded to the Malaysian market.

Salary and Earnings for E-Hailing Drivers

Driver income varies based on hours worked, platform commission rates, and demand in the operating area. Most drivers earn between RM2,000 and RM5,000 per month as full-time drivers.

Grab charges a commission of around 20% per trip. Smaller platforms like Maxim and InDriver may charge lower commissions to attract drivers. Drivers can increase earnings by working during peak hours, completing bonus trip targets, and operating in high-demand zones like airports, shopping malls, and business districts.

Part-time drivers typically earn RM500 to RM2,000 per month depending on availability. Fuel costs, vehicle maintenance, and insurance premiums reduce net take-home pay. For those exploring corporate technology roles within e-hailing platforms, see our list of syarikat terbaik dalam sektor IT.

Frequently Asked Questions

What is the most popular e-hailing app in Malaysia?
Grab is the most widely used e-hailing app in Malaysia. It has the largest driver network and covers the most cities and towns across Peninsular Malaysia and East Malaysia.
Do I need a PSV license to drive for an e-hailing company?
Yes, all e-hailing drivers in Malaysia must hold a valid PSV license from JPJ. You also need to pass a PUSPAKOM vehicle inspection and complete a certified e-hailing training course.
Which e-hailing app is cheapest in Malaysia?
Maxim and InDriver often offer lower fares than Grab, especially during off-peak hours. InDriver lets passengers set their own fare, which can result in cheaper rides compared to fixed-rate platforms.
Is Uber still available in Malaysia?
No, Uber stopped operating in Malaysia in April 2018. Grab acquired Uber's Southeast Asian business, and all Malaysian Uber accounts were transferred to the Grab platform.
Are there women-only e-hailing services in Malaysia?
Yes, Riding Pink is a women-only ride-hailing platform in Malaysia. It connects female passengers with female drivers, focusing on safety and comfort for women travellers.
How much do e-hailing drivers earn in Malaysia?
Full-time e-hailing drivers in Malaysia typically earn between RM2,000 and RM5,000 per month before expenses. Actual earnings depend on working hours, platform commission rates, and demand in the area.
Can I use e-hailing services in East Malaysia?
Yes, Grab operates in Kota Kinabalu, Kuching, and other cities in Sabah and Sarawak. Availability of other platforms in East Malaysia is more limited compared to Peninsular Malaysia.